Today Information Technology is an almost essential part of business. The ability to print a letter or send an e-mail is taken for granted until there's a technical problem, at which point you're reminded just how important IT is.

Large organisations have the luxury of an IT helpdesk, but small and medium sized businesses are less likely to find full-time IT staff cost effective.

Flexibility, cost effectiveness

We have over 20 years experience using, supporting and training others to use PCs and Macs in a business context. We can provide your business with the technical help it needs, just when it needs it. Whether you need a one-off visit to fix a specific problem or ongoing support which allows your team to increase their productivity we're here to help.

No call-centres, no inexperienced, ineffective junior 'technicians', just prompt, courteous, professional support.

Here are some of the services we provide to existing clients:

  • Supply, maintenance and repair of laptops, desktops and servers (Windows & Mac)
  • Upgrades (e.g. install bigger hard disk and transfer data, upgrade RAM)
  • Setup of new computer including transfer of files from old computer
  • Installation, maintenance and troubleshooting of wired and wireless networks
  • Virus, trojan, spyware and rootkit detection and removal
  • Recovery of lost data due to hard disk, USB stick or memory card issues
  • Security audits (anti-virus, firewall and wireless)
  • Provision and management of secure off-site backups
  • Providing secure remote access to your office network
  • Website and domain provision & management (web design via experienced partners)
  • Basic/intermediate/advanced training on MS Office suite
  • Creation of Word and Excel document templates
  • Integration of desktop and mobile e-mail, calendar and contacts

Training

Do you or your colleagues need to help setting up a letter template in Microsoft Word? An Excel spreadsheet to calculate product discounts? An Access database to store customer data? Or perhaps you want to create a really effective Powerpoint presentation?

We can create personalised template documents for you to easily re-use over and over or can show you how to do it yourself. We can also turn Microsoft Office documents into powerful tools using Visual Basic for Applications (VBA).

We have in-depth knowledge and experience of the full Microsoft Office suite:

  • Outlook / Entourage
  • Word
  • Excel
  • Powerpoint
  • Visio
  • Project

Website and e-mail

Do you want an e-mail address which reflects your business identity plus separate mailboxes for each of your staff? Do you want to be able to access your e-mail on your mobile phone when out and about? Do you need a website?

We can help you choose and register an appropriate domain name for your website and e-mail. Our web design partners can then quickly deliver an attractive, cost-effective website which meets the needs of your business.

Maybe you already have a website but aren't getting the support and reliability you need. If feel you're paying too much for hosting or excess bandwidth fees we can help. Our hosting partners are extremely reliable and offer unlimited bandwidth for a low fixed fee.


The above topics are a just a few of the things we can help you with. To arrange a free, no-obligation visit to discuss your requirements please contact us on 01280 833000 or info@nwtec.uk.