Jenny Eaton, Apollo Blinds Northampton

We have been suffering with the intermittent display of the laptop's screen for several weeks now, and it has not only been causing us problems completing work in a program that is only stored on that PC but also driving us up the wall in the process.

You were quick to understand the nature of the problem, the importance of having a working PC and then to suggest ways to solve the problem. And although your solution was simple it has thus far been very successful, so thank you very much.

But it was not only your speed and ability to get to the root cause of the problem and solve it that impressed us. Having solved our problem at least temporarily you then turned the discussion to options to avoid the situation in future and suggested options for centralising our data and records so that they could be easily accessible both on and off site to a number of PCs rather than being restricted to a single machine which is temperamental about being operable! Thank you for your quote which is currently under consideration.

All in all we were much impressed with your attitude and your understanding of our business needs. It was refreshing to have someone listen to our requirements rather than trying to make their solution fit our situation. Thank you for all your help, we will not hesitate in recommending you in future."

Patsy Wood, MD, Dynamic Development Solutions Ltd

On both occasions Nik's attention to detail, evident knowledge of his subject and willingness to advise and help meant that not only did he complete the required work with efficiency and speed, he was also keen to ensure that I had all the relevant details I needed to deal with ongoing situations that might occur.

He explains technology in a clear and logical way, which as a person who finds this area sometimes hard to grasp is a great bonus to me. Not only have I learnt a great deal from his generosity in sharing hints and tips, he always makes me feel like a very valuable customer who he would take the time to do whatever needed to be done to resolve my problems.

I will definitely be using Nik again, and look forward to recommending him highly to anyone looking for brilliant IT support."

Kimberly Nolan, Creative Director, Twig Ltd

I am delighted to now have an IT person who I can call about any technical or software issues that may arise. Your no nonsense approach and easily understood technical explanations have provided me with the confidence of who to use, and who to recommend."

Michaela Graham, Director, Xen Consultants

I was unhappy with the service I was receiving however a bit skeptical about changing supplier. However, after speaking with Nik on several occasions I realised that it was much easier to change suppliers than I thought.

Therefore, after meeting with Nik again and ensuring that he could service my company and the full support we needed, I terminated my contract with my existing supplier. Within days of doing so and before the new contract was signed Nik came into my office early in the morning and did a health check on each of the machines. This has never been done before.

He also set up some security for my own files which was very important. He then set up a system where I can access my clients' data from home, prior to this I had been coming into the office every Saturday - this has changed my weekends!

Not only has he so far exceeded my expectations on service, reliability and inventive suggestions but he has also added backing up my data daily, which means he has also saved me money.

What can I say, helpful, friendly, IT genius and most of all I trust him. Plus my staff who are the ones that speak with Nik if they have a problem, they have found him most responsive and I even think one of them calls him just to hear his voice!"

Wayne Thompson, Stanair Industrial Door Services Ltd

He has repaired two laptops. One was my daughter's which had a virus on it, one was my wife's which wasn't working at all. He carried out the repairs quickly and to a very high standard. In addition he has added virus protection to the machines and gave them a thorough service.

Since their return both machines have performed much quicker than before.

Nik is very approachable and can communicate at a level that I can understand. He has provided excellent value for money and in one of the cases has saved me the purchase of a new laptop.

I would happily recommend Nik Woollacott Technology."

Alex Harper, Cre8 Web Design

Superb service from start to finish. You drove all the way to our office in Northampton, added extra memory to our two Macs, a full system clean up and gave great advice. You introduced us to a low cost piece of software that has decreased our monthly paperwork from two days a month to a couple of hours - amazing. Our Macs are running faster and in tip top condition.

You also went out of your way to go buy a back up drive for my machine that you are coming back to do a full machine back up for me so there is no loss to my system.

It is a refreshing change to find an IT company who know about Macs, are helpful and don’t cost the earth. Reliable, honest and great value for money - exactly what businesses want.

We would not hesitate to recommend you. Even if your Mac or PC is doing fine right now a little check up by Nik will do it the world of good and worth every penny.

Thank you Nik."

Kirsty Day, Director, Revera Consulting

The job should have been straightforward but there were issues with my e-mail account and my web hosting.

Nik was always calm and collected and even though these issues were frustrating Nik explained what was happening and why there were problems in a language I could understand, and without ever making me feel as though I was an inconvenience or at fault.

After much perseverance Nik succeeded in getting my devices to speak to one another and this has made a huge difference to my diary management.

I thoroughly recommend the work of NW Technology; he definitely does make IT work for you!"

Sam John, Financial Adviser at Paradigm Financial Partners

"Nik is always there when we have IT problems and that is quite a lot. He has helped us when our IT stopped completely through to helping me sync my calenders. He is always friendly, helpful and explains what he is doing in simple language. If we understand why he is doing what he is doing then we can make informed decisions and it builds up a great level of trust.

We will keep using Nik and recommend him to anyone. His rates are reasonable and he is always willing to have his brain picked."